Skip to main content

Insurance Website Accessibility Audit & ADA Compliance

Ensure your insurance company website and customer portal are accessible to all policyholders and meet ADA requirements.

Insurance Accessibility Regulations

ADA Title III

Section 508

State Insurance Regulations

WCAG 2.1 AA

Common Accessibility Issues in Insurance Websites

Complex quote calculators without accessibility

Inaccessible policy documents

Claims filing forms with poor error handling

Account portals not keyboard navigable

Comparison tools lacking screen reader support

Benefits of Insurance Website Accessibility

Serve policyholders with disabilities

Meet state insurance department requirements

Reduce call center volume with accessible self-service

Avoid regulatory action and lawsuits

How A11yScan Helps Insurance Organizations

Comprehensive Audits

Full WCAG 2.1 AA testing covering all insurance-specific accessibility concerns and regulatory requirements.

Continuous Monitoring

24/7 monitoring catches accessibility issues before they become legal problems or user complaints.

Compliance Reporting

Generate VPATs, accessibility statements, and executive reports tailored for insurance compliance needs.

Frequently Asked Questions: Insurance Accessibility

Are insurance websites required to be accessible?

Yes, insurance companies are subject to ADA Title III as places of public accommodation. Many states also have specific digital accessibility requirements for insurance providers.

How do I make insurance quotes accessible?

Quote tools need proper form labels, keyboard navigation, clear error messages, progress indicators for multi-step processes, and results that screen readers can interpret.

What about insurance policy PDFs?

Policy documents must be properly tagged PDFs with logical reading order, accessible tables, and clear headings. Consider providing HTML versions for complex documents.

Ready to Audit Your Insurance Website?

Start with a free accessibility scan and get instant results. No credit card required.

Start Free Accessibility Scan